MAJOR DUTIES AND RESPONSIBILITIES

Responsibilities will include, but not be limited to:

• Manage customer order fulfillment and customer relations. Ensure orders are correctly fulfilled and work with cross-functional teams when necessary to fulfill orders (Quality, Regulatory, and Operations)
• Manage and facilitate sales reporting, including sales forecasting and planning. Working with sales representatives and internal management. Reporting on monthly sales and KPIs.
• Point of contact for all customer agreements and necessary documents for order fulfillment (Letter of Authorizations and Ad Hoc requests)
• Create ad hoc reports and analyses as needed to support decision-making and strategic planning
• Work with regional leaders to forecast sales performance and set realistic targets based on market trends and historical data
• Identify areas for improvement in sales processes and systems and recommend solutions to enhance efficiency and effectiveness. Work with Quality on change controls and deviations that relate to sales operations
• Manage key accounts and develop strategies to enhance customer satisfaction and address customer issues to improve overall sales performance
• Lead and mentor the order fulfillment team, providing guidance and support to achieve performance goals

QUALIFICATIONS

Experience

• Interventional cardiology experience preferred, though other cardiology and peripheral vascular experience may be appropriate
• 8+ years of experience in sales operations, preferably in a commercial medical device company with international sales (high value, disposable devices)
• Strong analytical skills with the ability to interpret complex data and provide actionable insights
• Excellent leadership and team management skills
• Ability to work cross-functionally and manage multiple priorities effectively
• Results-orientated, self-starter
• Proficiency in sales analytics tools, ERP tools, and Microsoft Office Suite (Excel, PowerPoint, Word)

EDUCATION REQUIREMENTS

• Bachelor in Business, or equivalent education and experience