Customer Service Representative II

job
  • Overhead Door
Job Summary
Location
North Canton ,OH
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
03 Feb 2025
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Job Description
Responsibilities
  • Manage medium to large residential dealer accounts (80K a year and up)
  • Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.
  • Perform order entry at both sales invoicing level and request for products from supply plants.
  • Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
  • Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
  • Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution.
  • Monitor completion of daily customer LTL shipments including UPS.but not limited to.
  • May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
  • Provide technical assistance for dealers.
  • Assists architects as required.
  • Other duties as assigned
Qualifications
  • 3-5 years Customer Service experience, door industry preferred
  • Detail oriented and have the ability to find solutions to problems
  • Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
  • Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.
  • Math skills required.
  • Willingness to learn product and processes.
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