Job Title: Senior Representative, Customer Service Location: Kalamazoo, MI Schedule: 7:00am-3:30pm M-F Pay: $18.66 Type: 18 month contract Responsibilities: Create cases to be completed using a proprietary case management system. Review CT Scans for conformity to Mako Surgical protocol. Segment CT Scans using specialized software to create 3D Anatomical Bone Models for use in Robotic Surgery. Create Pre-Operative Surgical Plans using the previously created Digital Bone Models for robotically assisted Total Hip and Total Knee Replacement. Review CT segmentations and Surgical Plans for accuracy of anatomical landmark selection, and implant sizing and positioning. Upload completed Pre-plans to field based personnel. Document all activities according to prescribed methods and procedures. Follow work instructions exactly to deliver consistent output Requirements: High School Diploma or equivalent. Minimum of 2 Years' work experience required, or equivalent education (Associate's Degree or above)