UC CONTACT CENTER TEAM LEAD Baltimore, MD SINAI CORPORATE PHYSICIAN REFERRAL & Full-time w/Weekend Commitment - Day shift - 7:00am-3:30pm Clerical/Administrative 87678 $17.00-$24.75 Experience based Posted: January 29, 2025 Apply Now // Setting the Saved Jobs link function setsavedjobs(externalidlist) { if(typeof externalidlist !== 'undefined') { var saved_jobs_query = '/jobs/search?'+externalidlist.replace(/\-\-/g,'&external_id()=')+'&saved_jobs=1'; var saved_jobs_query_sub = saved_jobs_query.replace('/jobs/search?','').replace('&saved_jobs=1',''); if (saved_jobs_query_sub != '') { $('.saved_jobs_link').attr('href',saved_jobs_query); } else { $('.saved_jobs_link').attr('href','/pages/saved-jobs'); } } } var is_job_saved = 'false'; var job_saved_message; function savejob(jobid) { var job_item; if (is_job_saved == 'true') { is_job_saved = 'false'; job_item = ''; $('.saved-jobs-alert__check').toggleClass('removed'); $('.saved-jobs-alert__message').html('Job has been removed.'); } else { is_job_saved = 'true'; job_item = ''+'--'+jobid; $('.saved-jobs-alert__check').toggleClass('removed'); $('.saved-jobs-alert__message').html('Job has been saved!'); } document.cookie = "c_jobs="+job_item+';expires=;path=/'; $('.button-saved, .button-save').toggleClass('d-none'); $('.button-saved').append(' '); $('.saved-jobs-alert-wrapper').fadeIn(); setTimeout(function() { $('.button-saved').html('Saved'); $('.saved-jobs-alert-wrapper').fadeOut(); }, 2000); // Setting the Saved Jobs link - function call setsavedjobs(job_item); } Save Job Saved Summary JOB SUMMARY:Under the direction of the Contact Center Manager, the Team Lead will assist with daily operations of theCall center; such as scheduling, onboarding, coaching agents, training, quality assurance and managingthe staff to call volume ratio. Will provide agent support for escalated calls and interacts with physicians’offices for updates and changes. Responsible for updating and maintaining operational procedure guidesand procedures. The Contact Center Team Lead possesses expert knowledge of all Contact Center Agent jobresponsibilities and when needed acts in the contact center agent role.REQUIREMENTS: Entry level knowledge; basic employment skills. Degree or HS Diploma not required.Education/Knowledge: Experience: 3-5 yearsAdditional Information As one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELY for over 1 million patients annually. LifeBridge Healthincludes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland. Share: talemetry.share(); Apply Now var jobsmap = null;var jobsmap_id = "gmapgiyjz";var cslocations = $cs.parseJSON('({\"id\":\"1976005\",\"title\":\"UC CONTACT CENTER TEAM LEAD\",\"permalink\":\"uc-contact-center-team-lead\",\"geography\":{\"lat\":\"39.3527548\",\"lng\":\"-76.6619418\"},\"location_string\":\"2401 W. Belvedere Avenue, Baltimore, MD\"})');function tm_map_script_loaded(){ jobsmap = new csns.maps.jobs_map().draw_map(jobsmap_id, cslocations);}function tm_load_map_script(){ csns.maps.script.load( function(){ tm_map_script_loaded(); });}$(document).ready(function(){ tm_load_map_script();});