Qualifications:
High School Diploma required
Medical Assistant Diploma, or RMA Certification required
1 to 2 years experience preferred
Excellent written and verbal communication skills
Computer proficiency with EMRs
Meet the expectations of our internal and external customer service standards
Ability to perform tasks independently with the direction of their managers

Key Responsibilities:

To provide excellent customer service to all patients, visitor and coworkers
Prepare all patient charts in Athena for visit by ensuring that all intake paperwork is completed
Retrieves patient’s digital images from Medview system on exam room monitors during clinic for physician review
Escorts the patients into the exam rooms and completes patient intake documentation per clinic protocol
Prepares patient for visit with provider by removing sutures, staples, dressings, etc, having patient change as necessary, positioning patient for exam or procedure and completing any necessary consents
Assists the physician during visit with injections or office procedures
Applies and removes casts/splints and DME that is in stock as ordered by the provider
Provides patients with information and education on the proper use and care of casts and DME
Completes documentation in EMR for casting or DME as necessary
Prepares prescriptions, excuse notes, referrals and patient education materials
Ensures that the patient understands the physician’s instructions for sample medications and follow-up care
Ensures all DCW25 work comp status forms are completed, a copy is provided to the patient and originals are returned to front desk staff for submission to WC department
Breakdown of patient charts with appropriate disposal of PHI, completion and scanning of patient forms, records, etc.
Cleans and maintains zone, exam rooms and cast room, ensuring red bags and sharps boxes are replaced if applicable, ensuring all treatment surfaces are wiped down with antimicrobial solution after each patient and at end of shift
Re-stocks all exam rooms and MA station for the next day clinic
Ensures the safety and security of all PHI in accordance with state and federal HIPPA regulations
Takes/returns phone calls from patients or from other departments, clinics or outside facilities regarding UC patients
Assists in addressing and resolving items in Urgent Care staff in box within EMR
All other duties as assigned