IDR is seeking a Customer Support Representative to join one of our top Tech clients in Orlando, FL . The Customer Support Representative will join the Technical Customer Service Support team in Orlando, Florida in providing best-in-class support to our clients' globally growing customer base. If you're looking to get your foot in the door with one of the most innovative industry leaders...Apply today!
Responsibilities include:
- Logging cases on the IT Service Desk and maintaining details of software/hardware problems detecte
- Provide initial triage technical support by answering customer inquiries, solving problems and providing product information via case, phone or e-mail in a timely efficient manner.
- Escalating to internal or external support resources and Subject Matter Experts when necessary.
- Supporting users in the use of the ServiceNow platform by providing necessary advice and/or training.
- Perform initial triage of customer cases with documented solutions and/or workarounds.
- Manage 5-7 cases daily.
Top Skills: - 2+ years' professional experience providing over the phone IT support within a help desk environment
- Basic understanding of ITIL skills and business processes
- Clear and concise communication with ability to ask clear and precise questions of the customer to ascertain the exact details of the problem
Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row