Description
We're looking for an enthusiastic hotel front desk manager with 3 to 5 years of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Responsibilities
•Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
•Handle the front desk budget and order office supplies as needed
•Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
•Supervise current front desk staff and hire and train new staff to make sure they're providing excellent customer service and implementing hotel policies
•Gather financial information and generate occupancy reports for the general manager
Qualifications
•Prior hospitality experience of 1 year is required for this position
•Showcase exceptional multitasking, communication, and management skills
•High school diploma or equivalent certification required (GED)
•Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
•Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position