Minimum Qualifications:Bachelor’s degree required7+ years of relevant experience in employee relations, labor relations, or labor/employment law with emphasis on labor and employee relationsSuccessful record of creating, improving, and executing programs at scaleExcellent skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitmentsOutstanding communication skills in written and verbal form; extensive public speaking, training, and/or communication skillsAbility to quickly connect with people across a wide variety of backgroundsSkilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologiesThe North American Employee Relations (ER) team supports Field Operations organizations across fulfilment and logistics business lanes. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, this position’s responsibilities fall into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. Balancing time between projects and crisis-response is a critical component for success in the position.The Manager will possess employee and labor relations expertise, excellent judgment, and highly-developed analytical, interpersonal, and communication skills. The Manager will be comfortable both presenting to senior leaders and communicating with front-line employees. The successful Manager will be a strong project manager, capable of independently owning large-scale, network-wide projects. The Manager will quickly become an important “source of truth” regarding whether the organization is meeting its core values and principles.This is a full-time position that reports into the WW Consumer organization for Amazon.com. The resident location of the individual preferably based in the Midwest, in the geographic area of primary support and preferably in a location near a major airport convenient for air travel. This position will support sites across one or more operational regions so comfort with travel is key. The successful candidate must be capable of significant domestic travel, sometimes with short notice, up to 50% of the time.Key Job Responsibilities:Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risksCrisis Management: Work reactively on crisis-oriented partner issues under extreme time limitations while exercising excellent judgmentProject Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experienceAnalyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programsCommunicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommend solutions; design and deliver highly-engaging training sessionsCollaborate: Build constructive relationships with critical stakeholders to share information and influence changeProblem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutionsWork at Scale: Launch and manage sustainable mechanisms for entire networksAdvanced degree, JD, or other specialized training in labor/employee relationsLeadership experience in distribution, logistics and/or transportation industries highly desiredExperience building and launching programs that measurably impact positive engagementExperience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experienceComfortable in a fast-paced environment and able to manage through ambiguity and changeSolid sense of accountability, high-quality judgment and sound decision-makingFluency in multiple languagesAbility to handle confidential information and escalate issues when appropriateAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.#J-18808-Ljbffr