Managing Partner - Industries Capabilities CenterLocation: USA, GA, Atlanta or USA, IL, ChicagoType: Full TimeYour work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first.About the TeamWorkday's Strategic Customer Engagement practice focuses on stewarding subscribers of our Workday Success Plan offering in North America. We seek to serve our customers with relevant industry stories, practical ways to realize value from Workday's technology, and crafting peer networks for learning.About the RoleAs a Managing Partner, you are accountable for the overall success of a portfolio of deploying and production customers potentially across multiple industries (including banking, insurance, and healthcare). The role will concentrate on customers using our subscription adoption product, Workday Success Plans.Areas of ResponsibilityAdvocate for assigned customers across WorkdayOrchestrate resources to fulfill Workday’s obligationsPromote a remarkable experience that smooths future renewalsCollaborate with workmates to position additional value available through in-subscription adoption, additional subscription products, or activation of offerings from our platform ecosystemDevelop and sustain customer executive relationshipsMaintain accurate contact records of customer interactions in CRM softwareCollaborate with the extended Sales team to develop and realize an account plan for each assigned customerEngage the appropriate workmates to support account planning, feature adoption, and ecosystem activation strategiesServe on and actively participate in customer steering committee meetingsProvide direction and support to a customer's implementation team especially as it relates to scope, budget, timeline and critical deployment issuesReceive concerns from customer executives and coordinate workmates to resolve the situationWork with a customer to drive steady adoption of Workday's innovation by matching new features and products to relevant business outcomesDrive customer self-sufficiency by ensuring a customer understands how to engage with Workday's Customer Experience organization and use the features of their Success PlanSeek customer stories and champions who will speak with prospective customersCollaborate with other workmates in the Strategic Engagement practice around the world to advance the tools and techniques that produce a remarkable customer experienceBasic Qualifications6+ years project or program manager level experience within a SaaS HCM/FIN arena2+ years direct experience with a cloud-native HR or Finance software (such as Workday, SuccessFactors, NetSuite, or a similar product) as an implementation leader, business function owner, hands-on configuration resource, or workmateOther QualificationsIndustry exposure to banking, insurance, asset management, management consulting, technology consulting, staffing, acute care, or healthcare technologyAble to deliver customer presentationsAble to write an internal customer account planAble to travel up to 50%Experience with diplomatic coordination or collaboration with executivesConsistent record of positioning / selling professional servicesExperience working with software sales teams to position / sell additional software productsAbility to handle / prioritize multiple customer demands balancing customer satisfaction with revenue and profitability targetsLeadership abilities to motivate and coordinate a matrixed team of individuals at multiple levels within an organizationWillingness to ‘roll up one’s sleeves’ and assist wherever neededGreat teammate who will work across the organization to continue improving the way we stay relevant for our customersWorkday is proud to be an equal opportunity workplace.#J-18808-Ljbffr