Responsibilities:

• Adhere to guest service requirement listed above
• Adhere to standards and operating procedures as outlined in the Belterra Park EVS Manual.
• Maintain an inspection program for all EVS responsible areas.
• Maintain the approved preventative maintenance program on all equipment.
• Be familiar with and ensure safe and proper use of all equipment and chemicals.
• Maintain a safety program to ensure all Team Members have a safe work environment.
• Control supplies and inventory in the department. Frequently update yourself on new products and materials for continuous operational improvement.
• Ensure all Team Members are properly trained to their assigned task.
• Conduct inspections on all gaming and non-gaming EVS areas daily.
• Fill all reasonable guest requests or place guest in contact with appropriate person for assistance.
• Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by a Belterra Park entity or by a guest of Belterra Park.
• Trains EVS team members
• Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.
• Attends all regular departmental meetings as well as other related meetings.
• Completes necessary reports in a timely manner to meet deadlines.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Able to operate small cleaning equipments such as extractors, auto scrubbers, buffers and overhead lifts
• Clean restrooms. mirrors, sinks, counter tops, cigarette urns and toilets
• Empty trash bins and pick up loose papers from floors, sinks and counter tops as well as sweep and mop floors.
• Remove all trash to exterior trash points
• Replace toilet tissue and refill paper towel dispensers
• Replace toilet tissue and refill paper towel dispensers
• Clean and polish all furniture, marble, brass, brass floor plates, and entrance door brass and kick door brass plates
• Clean brass, lighting, walls and carpeting
• Clean and dust all lighting and lampshades
• Vacuum flooring, clean windows, clean window ledges and clean team member restaurant floors, and sanitizes all guest and team member areas
• Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
• This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty
• Perform other duties assigned by the department Manager
• Ability to work flexible shifts and days of the week including holidays

• Training and Problem Solving Skills
• Must have excellent interpersonal skills
• Must have excellent organizational skills
• Strong guest service skills
• Ability to work collaboratively and communicate effectively with team members at all levels of the organizations.
• Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations.
• Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal.
• Highly organized and detail oriented.
• Uses time efficiently and effectively to manage priorities.
• Deals with simple and complex concepts effectively.
• Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies.
• Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service.
• Ability to share or divide attention among several ongoing activities, projects, or assignments.

• High school diploma or certificate from Educational Institute
• One (2) to two (2) years experience as an EVS Lead or Supervisor

The truly unique entertainment complex, Belterra Park Gaming , features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.

Belterra Park Gaming is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.

Belterra Park Gaming

6301 Kellogg Rd

Cincinnati, OH 45230

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.
Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.
Company Vision Boyd Gaming is one of the nations leading casino entertainment companies. But were so much more a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.
From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.
Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.
We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.