We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.? We are committed to make a difference. 

What we offer: 

• Competitive Starting Pay 

• Paid Training 

• Global Advancement Opportunities 

• Company Vehicle (as applicable) 

• Referral Bonuses 

• Comprehensive Benefits 

• Medical/Dental/Vision insurance 

• Health Savings Account (HSA) 

• Life Insurance 

• 401(k) savings plan with company match 

• Short-Term and Long-Term Disability 

• Employee Assistance Program 

• Wellness Program 

• And More! 

What you will do: 

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions 

• Contact customer representative and ascertain equipment/systems problems 

• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites 

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment 

• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell 

• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals 

• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction 

• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers 

• Obtain customer signature upon completed service call assignment 

• Participate in a scheduled On-call rotation 

• Help to train or mentor others on the service team 

• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service 

• Perform other duties as assigned 

How you will do it 

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing. 

• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks. 

• Candidate must possess excellent written/verbal communication and outstanding customer service skills. 

• Position involves the programming of fire alarm, security, and access control system panels. 

• Experience CCTV and IT and IP networks a plus. 

• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner. 

• On call and after hours work required on occasion at customer need. 

• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities. 

• Provide quotes to support recommendations and solutions. 

What we look for: 

Required 

• 6+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems. 

• NICET ll Level II certification - Preferred 

• Experience in reading and interpreting blueprints, submittals, and operational/product manuals. 

• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices. 

• High School Diploma or equivalent 

• Ability to follow verbal and written instructions. 

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. 

• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc 

• Ability to work flexible hours including weekends to meet customer requirements. 

• Overnight travel may be required. 

• Demonstrate a high level of customer service. 

• Maintain truck inventory to ensure timely response to customer needs. 

• Ability to adhere to, implement, and follow safety guidelines and procedures at all times. 

• Strong organizational skills, positive attitude, and an ability to learn quickly. 

• Possess a valid driver’s license and driving record that meets company requirements. 

• Retain any licenses that are required by National, State and Local codes. 

HIRING HOURLY RANGE: $26.68 - 36.65 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)  This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers