NCO is an outsourced marketing agency looking for an Entry Level Customer Support Representative to join our Clearwater office on a permanent basis.

You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.

This role offers you the opportunity to work in a national firm that offers excellent career progression.

Here at NCO , our company holds four key values:

• Leadership : Leadership is not a position or a title, it is action and example. We put our team in front of our own personal gain, we make sure their success is acquired before we look at our own needs.

• Honesty : If you want to be trusted personally or professionally, you must be honest.

• Growth : We measure growth by the tenacity in someones work ethic, which guarantees an outstanding outcome.

• Professional Development : Professional development comes from a commitment to excellence. The quality of a persons life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor - Vince Lombardi

Core Responsibilities:

• Provide high-quality service to each of our clients

• Maintain client confidentiality at all times

• Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures

• Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists

• Communicates clearly with staff in a timely and professional manner

• Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client