JOB SUMMARY :

The Warranty Analyst will be responsible for diagnosing and troubleshooting functional issues on the returned warranty and plant rejects from OEMs.

KEY RESPONSIBILITIES :

• Conduct detailed failure analysis investigations on the returned products from OEM or Casco entities (tear down analysis with measurements of component, analysis electrical schematic on PCBA).
• Develop and implement plans for addressing root causes of failures.
• Prepare accurate and timely reports / presentations for internal and external stakeholders from failure analysis and warranty data analysis.
• Ensure all issues are properly recorded in the internal database with detailed analysis results.
• Create, update and actively improve documents related to instruments, test stands (designing of equipment) and workflows in the laboratory.
• Collaborate with cross-functional teams (engineering, plant entities and suppliers) to identify and resolve failure trends and improved product or equipment used by Quality.
• Perform risk assessments to prevent future failures.
• Provide prompt and accurate feedback to customers, asking customers targeted questions to quickly understand the root of the problem.
• Properly escalate unresolved issues to appropriate internal teams (e.g. Hardware, Software Developers).
• Prioritize and manage several open issues at one time.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Associate’s degree in electrical engineering technology or equivalent experience required. Bachelor's degree preferred.
• At least 3-5 years of proven work experience as warranty analyst/technical engineer or similar role in automotive industry or similar electrotechnical industry.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Experience in the use of standard electronic lab test equipment (i.e., oscilloscopes, multimeters, etc.).
• Experience with IPC standards for PCB, PCBA, and RFPC fabrication, assembly, and test.
• Experience and knowledge of relevant automotive norms and standards (e.g. IATF, APQP, PPAP/ISIR/PSR, FMEA, Control plans, 8D, SPC) preferred.
• Strong interpersonal and collaborative skills, enthusiasm for the team’s spirit of innovation and mission of improving quality.
• Analytical and strategic thinking.
• High level of attention to detail.
• MS Office proficiency.

WORK ENVIRONMENT:

• While performing the duties of this job, the employee regularly works in an office and laboratory setting.
• Occasional travel may be required (international and domestic).

SAFETY:

• Complies with all safety requirements.
• Maintains a high standard of housekeeping.