**Overview**

**Pay:** $75K/YR+ DOE

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicants experience, skills, abilities, geographic location, and alignment with market data.

**Benefit Information:**

ABM offers a comprehensive benefits package. For information about ABMs benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members (

**Project Management & Client Relations:**

+ Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met;

+ Provide customer with information regarding additional services available at ABM;

+ Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback ;

+ Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention;

+ Inform Project Manager of status of work; identify potential issues and recommend appropriate action;

+ Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager;

+ Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work);

+ Excellent customer service skills to ensure customer retention, enhance service delivery and sell services;

+ Report accidents and property damage in an accurate and timely manner.

**Employee Relations and Supervision:**

+ Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs;

+ Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff;

+ Understand applicable union contracts and develop effective working relationship with local labor unions;

+ Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.

**Minimum Requirements:**

+ Bilingual (Spanish/English) a plus

+ 1-2 years of Supervisor experience

+ 1-2 years of customer service experience

+ Working knowledge of janitorial equipment

+ Working knowledge of OSHA required processes

+ Intermediate level of Microsoft programs

+ Valid State Driver's License for business travel

+ A passion for serving others and helping others to succeed.

+ Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).

+ Excellent follow-up and an eye for detail.

+ Anticipates problems and proactively implements preventative action plans.

+ Flexibility to respond to urgent client requests on evenings and weekends when necessary.

+ Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications.

+ Excellent verbal and written business communication skills.

+ Excellent relational skills and experience dealing with union environment.

+ Understanding of the service industry practices, process and trends.

REQNUMBER: 100897

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.