Description
Job Summary:
The Customer Service Representative will serve our account customers by providing outstanding phone and email communication while balancing a large volume of requests and deadlines. The qualified candidate will be an exceptional team player, must have strong communication skills, must be organized and able to multi-task.
Duties and Responsibilities:

• Respond to customer inquiries in person, via phone and email.
• Resolve customer complaints in a professional manner.
• Process work orders and customer payments.
• Provide product and service information and guidance
• Document and update customer records based on interactions
• Follow up with customers to make sure their issues are resolved
• Identify and escalate complex issues when necessary, to the appropriate department
• Maintain a positive and empathetic attitude towards customers
• Stay updated on product knowledge and company policies

Requirements
Requirements:
•High school diploma or general education degree (GED) desired.
•Minimum one (1) years of customer service experience or similar role.
•Proficient in computer operation
Knowledge, Skills and Abilities:

• Computer literacy and typing skills
  •Attention to detail and accuracy
  •Familiar with Microsoft Office and Microsoft Outlook.
  •Excellent communication and interpersonal skills.
• Ability to handle stressful situations and diffuse upset customers
  •Ability to multi-task and manage time effectively
• Excellent communication and interpersonal skills

Physical/Mental Demands:
•Must be able to sit, stand, walk, use hands and fingers, reach, stoop, kneel, crouch, crawl, talk, hear, climb, balance, and smell.
•Ability to regularly lift/move up to 15 pounds

• Office setting with extended periods of sitting and looking at a computer screen