8601 Lomas Blvd. N.E., Albuquerque, NM 87112

Automotive Rental Administrator / Customer Service / Assistant

$15.00 Per Hour + Great Benefits!

8:00am - 5:00pm

5-day work week with alternating Saturdays

Great Customer Service Skills Required
Vehicle Rental Experience is a Plus! This is an opportunity to start your career and advance through the ranks. This is a large dealership and we well place you on a career path to become a valuable member of our team! We like to make Great Hires who turn in to Future Retires!

Rich Ford is seeking to hire a Rental Administrator / Customer Service to provide a premium rental experience for our valuable customers while maximizing sales and service opportunities . This person will be an agent rarely but mainly maintain the fleet with washes, vacuums, and fueling. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We value our employees and invest in their success.



Retirees and Veterans are encouraged to apply




Benefits:

• $15.00 per hour
• 8:00am - 5:00pm
• 5-day work week with alternating Saturdays
• Medical, Dental, and Vision insurance
• 401(k)
• Paid vacation
• Closed on Sundays!
• Career advancement opportunities
  
  

Responsibilities - Rental Administrator / Customer Service :

• Greet customers at the rental desk a pleasant, professional manner, answer ringing phones with a professional greeting every time and provide high quality service to every customer.
• Make sure rental agreements are filled-in completely and accurately and adhere to Ford's rental policy requirements for maintaining documents, FRAC and CTP programs perimeters etc.
• Utilize all customer qualification tools and procedures provided and collect amount due for damage to the vehicle.
• Learn, understand and adopt the Rich Ford Vision Boards and their principals
• Read, understand and follow the Rich Ford Employee Handbook
• Maintain work areas, ensuring a clean and professional appearance
• Wear approved uniform to each shift, ensuring a clean and professional appearance
• Maintain a positive, approachable attitude when working with internal and external customers/co-workers and maintain a good working relationship with all departments.
• Develop and exhibit good problem-solving skills, including solving concerns and resolving conflict with customers or co-workers without having to involve management
• Clean and stage rental
• Inspect the vehicle for damage before and after rental and arrange and rack vehicle repair, detailing, and maintenance.
• Compute customer bills, receive cash, checks, and credit card payments from the customers; record the amount received, and make change and issue receipts to customers.
• Maintain records in TSD, files rental forms; list missing documents, secure location customers ID and insurance cards and Secure deposit on every rental transaction .
• Ensure all invoices and PO's are turned into office regularly and by month end and closes all open invoices.
• Reconcile gas purchase statements.
• Provide clerical and secretarial assistance to departments as needed.
• Perform other duties as assigned.

Requirements - Rental Administrator / Customer Service:

• At least 1 year of Sales / Rental experience preferred.
• Good communication, customer service and sales skills
• A positive attitude and professional appearance
• Detail oriented and organized
• Good computer and time management skills
• Ability to multitask and solve customer issues
• High school diploma or equivalent preferred
• Valid driver's license with a good driving record
• Please upload your resume and complete the online assessment
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing including background checks, MVR, and drug screening.
  

About Us:
Rich Ford is in the top 50 dealerships in the nation, and the go-to spot for new vehicles, great service, and more in the Albuquerque area. Our goal is to provide the best possible service to our customers and make sure your experience is second to none. We have been proud to support New Mexico and local New Mexico businesses for over 60 years. Beyond building communities, we enjoy working with great businesses throughout the region!

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.