JOB SUMMARY Manages the security services and related operations provided to an assigned Client Contract including client service and problem resolution, ensuring all contractual obligations are met, operational effectiveness, staffing, scheduling, supervision, and training. Specific duties or tasks may vary and be documented separately. ESSENTIAL FUNCTIONS The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed herein. In performing functions, duties, or tasks, employees are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner and are to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives. Manages the security services and related operations provided to an assigned contract(s) including ensuring all contractual operations are met, all posts are staffed and worked with employees possessing required certifications Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations. Prepares and coordinates staffing schedules for contract / site; acts to ensure that scheduling is handled effectively to meet contract requirements while controlling labor costs; inputs employee time in applicable payroll system and other employee timekeeping responsibilities. Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions. Trains Security Officers, line supervisors and other company personnel; reviews post orders and other details of assignments with subordinates. In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions. Prepares, files, and submits various reports as required. Inspects posts as scheduled and randomly to ensure all officers throughout the contract meet uniform and certification guidelines; meets with subordinates to outline tasks and responsibilities. As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making hiring and termination recommendations. Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives