The Front Desk Supervisor is responsible providing bright hearted service to ensure the Guest's stay and day are brighter. This front office leader is also responsible for maximizing occupancy and room revenue.
Requirements
- Approach all interactions with guests and associates in a friendly bright hearted manner.
- Maintain regular attendance. Must be flexible to work ALL shifts as needed. (6a-2p, 12p-8p, 2p-10p, 3p-11p, or 10p-6a)
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
- Maintain a friendly and warm demeanor at all times.
- Set the standard for guest relations at the Front Desk.
- Obtain all necessary information when taking room reservations.
- Monitor all V.I.P. and special guest requests.
- Review Front Office log daily.
- Fully comprehend and execute all relevant phases of Hilton operating systems.
- Ensure logging and delivery of all message's packages and mail in a timely and professional manner.
- Be aware of all rates packages and promotions currently advertised.
- Be familiar with all in-house groups.
- Be able to perform all duties of Front Desk Agent.
- Set example for other associates be the team leader establishing and maintaining good interdepartmental communication and teamwork with fellow associates and other departments within the hotel.
- Assist the Rooms Manager in ensuring that associates are following and maintaining brand and management standards.
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
- Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Ensure that associates are at all times attentive friendly helpful and courteous to all guests' managers and all other associates.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meeting planning and execution.
- Help maintain productivity levels at or above budgeted standards.
- Perform any other duty as required by management.
- Assist in training of new hires and current associates on a regular basis.
- Attend meetings as required by management.