The Customer Service Representative will serve as the first point of contact for customers, assisting with inquiries, resolving complaints, and providing information about our products and services. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering outstanding customer experiences.
Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and chats with professionalism and efficiency.
• Provide accurate information regarding products, services, and company policies.
• Address customer complaints and resolve issues promptly while ensuring customer satisfaction.
• Process orders, returns, and exchanges.
• Maintain detailed and accurate customer records in the company's database.
• Escalate complex issues to higher-level support or relevant departments.
• Follow up with customers to ensure their issues have been resolved and provide feedback.
• Meet or exceed service quality and productivity standards.
• Continuously update knowledge about products, services, and promotions.
• Participate in training sessions and workshops to enhance customer service skills.

Qualifications:

• High school diploma or equivalent.
• Proven experience in a customer service role (1+ years preferred).
• Strong verbal and written communication skills.
• Ability to handle stressful situations and resolve conflicts effectively.
• Good time management and organizational skills.
• Proficient in Microsoft Office.
• Strong attention to detail and problem-solving ability.

• A pre-employment drug screening excluding THC is required as a condition of employment.

* A conviction does not automatically disqualify you from employment. We will consider factors such as your age at the time, the timing and nature of the offense, its seriousness, and any rehabilitation efforts when determining your suitability for the role.
Sparrow Company, Executive Search and Staffing is an Equal Opportunity Employer