Job Description
Position: Customer Service Representative (CSR)
Location : Spencer, IA
Shift : Monday-Friday, Saturdays could be required.
Shift Times : 7:00 AM - 3:30 PM / 2:00 PM - 10:00 PM (Overtime as needed)
Pay : $18.00/hour
Job Duties:

• Manage the inbound and outbound shipments and receipt of all products, materials, and supplies.
• Audit outbound shipments and verify inventory counts.
• Enter and update data in databases to track, trace, and update the status of shipments.
• Communicate with customers, vendors, drivers, and co-workers professionally and respectfully.
• Handle inbound calls and respond to customer requests in a positive and professional manner.
• Assign inbound trucks to designated dock doors and maintain customer stored materials files.
• Verify received documents once materials are received and entered into computer systems.
• Resolve customer issues using appropriate computer systems and follow up on unresolved inquiries.
• Maintain call logs, reports, and communicate effectively with logistics technicians/dispatchers.
• Train new employees as required and recommend process improvements for company growth.
• Provide backup support to the shipping and receiving departments.
• Perform cleanup duties in the office area at the end of the shift.
• Comply with safety manuals and maintain regular attendance.

Qualifications:

• Authorized/eligible to work in the US.
• High School Diploma or GED required.
• 2+ years of clerical office or customer service experience; additional education may substitute for work experience.
• Prior experience with SAP and inventory control is preferred but not required.
• Bilingual skills are preferred.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong computer skills, including email and internet usage.
• Proficient data entry skills.
• Good organizational, written, and verbal communication skills.
• Ability to perform basic math (addition, subtraction, multiplication, division).
• Ability to work independently and as part of a team.

Education and Experience:

• High School Diploma, GED, or equivalent.
• 1+ year of Administrative Assistant experience preferred.
• Experience with SAP is a plus (willing to train the right candidate).

Why Work for Advance Services, Inc.:

• Easy Application Process : Quick and straightforward application process.
• Weekly Pay : Regular pay to keep you financially secure.
• Health Benefits : Health benefits for you and your family.
• Paid Time Off (PTO) : Take time for yourself and your family.
• Referral Incentives : Great rewards for referring others.
• Safety and Attendance Incentives : Stay safe and maintain good attendance to earn incentives.
• Top Companies : Advance Services partners with the best companies in the area.

How to Apply :
Click the apply button to apply for this job. You will be directed to our website.
Alternatively, call us at (712) 580-4001 or stop by our office at 2512 HWY BLVD, Spencer, IA 51301 .
Advance Services, Inc. is an equal opportunity employer.