Job Title:

Lead Automotive Technician

Location:  

1751 Heritage Center Dr, Wake Forest, NC 27587

Job Overview:

The Lead Technician is responsible for maintaining workflow among technicians. This role works closely with the Service Manager to oversee the quality of work on customer vehicles and shop efficiency. 

We are looking for technicians/mechanics who are energetic, upbeat and have a positive attitude. The technicians we are looking for have to seek out solutions to tough problems with a strong passion for doing what’s right for our customers.

Responsibilities include, but are not limited to:

• Completing your own work as needed
• Manage and oversee individual technician workloads and overall workflow in the service area
• Oversee technician team progress through internal training requirements and coach  technicians to prepare for certifications
• Train and mentor new technicians 
• Help other technicians diagnose and repair vehicles when necessary (i.e., misdiagnosis, employee development, etc.)
• Educate technician team to uphold brand and quality standards of the  team to troubleshoot guest concerns quickly and effectively
• Monitor shop efficiency 
• Manage scan tool subscriptions
• Distribute shop housekeeping tasks among all technicians by promoting our high standards of safety, cleanliness, and organization
• Enforce safety regulations and protocols 
• Work closely with the service department and effectively communicate guest concerns and assist with guest complaint resolution when necessary