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Fixed Ops Director (20057)

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Premier Automotive .Essential Duties include the following. Other duties may be assigned.Forecasts goals and objectives for the departments and strives to meet them.Hires, trains, motivates, and monitors the performance of the service and parts department managers.Prepares and administers an annual operating budget for the service and parts departments.Maintains reporting systems required by general management and the manufacturer.Attends managers meetings.Monitors the performance of the service, parts, and body shop departments.Strives for harmony and teamwork within the departments and with all other departments.Understands, keeps abreast of, and complies with federal, state, and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.Understands and ensures compliance with manufacturer warranty and policy procedures.Holds weekly department meetings.Establishes and maintains good working relationships with customers to encourage repeat and referral business.Fosters professional employee development and coordinates with department managers to determine need for advanced training.Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers.Handles customer complaints immediately and according to dealership's guidelines.Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.Develops dealership service and parts pricing plans and recommends to dealer or general manager.Works with parts and service managers to find ways to improve the overall profitability of the dealership.Keeps abreast of new equipment and tools available and recommends purchases.Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.Serves as liaison with factory representatives.Maintains safe work environment.Maintains a professional appearance.Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION And/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.Four to ten years related experience and/or training; or equivalent combination of education and experience.Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints.Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Ability to work with mathematical concepts such as probability and statistical inference.REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions.Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.CERTIFICATES, LICENSES, REGISTRATIONS

Automotive Service Excellence (ASE) Certifications including but not limited to: Automatic Transmission/Transaxle, Brakes, Electrical/Electronic Systems, Engine Performance, and more.Seniority level

DirectorEmployment type

OtherJob function

Sales and Business DevelopmentIndustries

Automotive

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