Date Posted: 02/27/2025

Hiring Organization: Rose International

Position Number: 478869

Job Title: Desktop Support Specialists

Job Location: Richmond, VA, USA, 23234

Work Model: Onsite

Employment Type: Temporary

Estimated Duration (In months): 10

Min Hourly Rate ($): 27.00

Max Hourly Rate ($): 30.00

Must Have Skills/Attributes: Active Directory, Help Desk, Technical Support, Windows 10

Job Description

***Only qualified Desktop Support Specialist candidates located in the Richmond, VA area to be considered due to the position requiring an onsite presence***

REQUIRED SKILLS/ EXPERIENCE:

•Working knowledge of and experience with Windows 10 and Windows 11 operating systems: 4 Years

•Recent experience in a full-time Help Desk/Technical Support position: 4 Years

•Experience and proficiency using an Endpoint Management System: 4+Years

•Experience and proficiency using a Workstation Imaging Solution: 4+ Years

•Experience and proficiency using a Service Management Ticketing System: 4+ Years

•Experience and proficiency with Microsoft Office 365 applications: 4+ Years

•Proven analytical and problem-solving abilities: 4+Years

•Excellent verbal and written communication skills: 4+Years

•Ability to work independently with minimal direction and as a team: 4+ Years

•Ability to work effectively with end users, technical staff, and senior staff – providing exception customer service: 4 Years

PREFERRED SKILLS:

•Experience with PowerShell scripting and/or SQL reporting: 4 Years

•Experience with Symantec’s Altiris and/or Microsoft InTune: 4 Years

•Experience with Ivanti Service Desk: 4 Years

•Experience with Microsoft Deployment Toolkit: 4 Years

•Experience with Active Directory: 4 Years

ABOUT THE ROLE:

The Client is seeking experienced Desktop Support Specialists to aid in CLIENT Windows 11 Upgrade Project to migrate from Microsoft Windows 10 and Office 365 (32-bit) to Windows 11 and Office 365 (64-bit).

This individual will be responsible for upgrading and reimaging workstations to Windows 11 in addition to installing and configuring Office 365 and other related software. The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues. The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other CLIENT technical and project teams.

Start date: 03/17/2025

Location: Richmond, VA

interviews: web cam interview

This is 100% on site role!

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.