IVR (Genesys) Business System Analyst

job
  • E*Pro Inc
Job Summary
Location
Torrance ,CA 90504
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
14 Mar 2025
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Job Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website

Job Description

Job Title: IVR Business System Analyst

Job Location: Torrance, CA
Job Type: Permanent Full Time

Description:

  1. Experience in working with business to formalize requirements
  2. Experience in writing Business Requirement Document (BRD)
  3. Working knowledge of Genesys Interactive Voice Response system
  4. Knowledge of voice User Interface (UI) specification
  5. Experience in writing User Interface Design Document (UIDD)
  6. Knowledge of Agile, Iterative
  7. Proficiency in working with business and technical teams

Additional Information

All your information will be kept confidential according to EEO guidelines.

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