Detailed Description

Align with customers, partners, and internal teams to create solutions that drive business value.

Duties/Behaviors

1. Assist in the design of networking and mobility solutions to address a diverse range of business problems for various customer verticals, using the best technology solutions to meet specific business needs.
2. Assist Solution Architects in the business development life cycle to identify and qualify current networking and mobility offerings and validate emerging product offerings.
3. Become the customer’s trusted technical advisor on projects for smaller accounts, establishing relationships with customers independent of the account manager.
4. Maintain a professional demeanor when dealing with customers; interact at all levels within the customer organization.
5. Discuss customer business goals, providing evaluation and direction in both operational processes and technical architectures.
6. Write proposals, reports, and general project documentation.
7. Develop level of effort and cost estimations for the completion of product solutions.
8. Develop Statement of Work documentation for the completion of product solutions.

Education:

Bachelor’s degree or equivalent in related field experience.

Experience:

• 3+ years of network or mobility design and/or implementation experience and customer-facing solution-based selling.

• Proven work experience dealing with major customer accounts.

Technical Skills:

1. Knowledge of core technology services and design of core networking solutions across a broad range of customer verticals.
2. Strong understanding of network protocols and design.
3. Broad-based technology understanding and competence in multiple technologies and solutions.

Professional Skills:

1. Ability to apply knowledge of sales strategies in behavior and communications throughout the duration of the sales cycle.
2. Ability to work in complex situations and implement creative solutions into designs, proactively solving problems and suggesting solutions.
3. Ability to integrate all business processes to optimize opportunity, profitability, and productivity.
4. Ability to present networking solutions to a variety of technical and non-technical audiences.
5. Ability to listen and communicate orally and in writing to technical, non-technical, and executive customer contacts.
6. Strong ability to write proposals and create proposal templates and best practices.
7. Ability to interact across a broader range of customer contacts and guide other employees with their customer interactions.
8. Strong understanding of business principles, key drivers, and business models.
9. Customer-service oriented.