6-10 yrs installing and configuring system hardware/software in an enterprise environment

6-10 yrs installing operating system (OS) patches and upgrades

Expertise in supporting desktop operating systems (Windows 10, Mac OSX 10.10.X)

Bachelor’s degree in IT or related field or equivalent experience

Experience using an endpoint management tool to provide remote support

Strong Customer Service Skills

Experience providing administrative support in an IT environment

Proficient time management skills and detail-oriented organizational skills

Microsoft Certifications: MCP

Experience managing service requests for IT support in ServiceNow or a similar ITSM platform

Expertise in troubleshooting hardware-related issues

Expertise in troubleshooting complex software-related issues

Can demonstrate experience making nontechnical users comfortable with complex technology concepts

Knowledge of Microsoft Office Suite (Office 2010+ and Office 365)