Job Location: Fairfax, Virginia, United States (Onsite/Offsite)
Responsibilities:
- Provide IVR, Contact and Call Center support to agencies and staff.
- Plan and design Visio diagrams for call flows.
- Analyze business process issues and problems for consultant assistance and system users.
- Conduct systems tests and measure the system's ability to manage applications.
- Provide visual aids to demonstrate call handling and information resources to organizations.
- Maintain and support agencies on troubleshooting and system outages.
- Provide self-service transactions and live support on issues and application errors.
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