IVR (Programmer Analyst)

job
  • Quantum Strides LLC
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Job Summary
Location
Fairfax ,VA 22032
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
14 Mar 2025
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Job Description

Job Location: Fairfax, Virginia, United States (Onsite/Offsite)

Responsibilities:

  • Provide IVR, Contact and Call Center support to agencies and staff.
  • Plan and design Visio diagrams for call flows.
  • Analyze business process issues and problems for consultant assistance and system users.
  • Conduct systems tests and measure the system's ability to manage applications.
  • Provide visual aids to demonstrate call handling and information resources to organizations.
  • Maintain and support agencies on troubleshooting and system outages.
  • Provide self-service transactions and live support on issues and application errors.
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