Primary Duties/Responsibilities

1. Maintain security of company data through backups, disaster planning, and malware prevention/detection/removal.
2. Track and escalate network support requests as needed to the appropriate staff. Work closely with other IT&S staff to resolve complicated issues in a timely and effective manner.
3. Provide timely and effective communication to customers regarding problem status and issue resolution.
4. Accurately log all network contacts using existing ticket tracking software and document all actions taken to provide problem resolution.
5. Provide weekly and monthly reports of activities as required.

Secondary Duties/Responsibilities

1. Work collaboratively with members of the IT Support Operations team to ensure superior responsiveness to customer needs and system performance.

Training and Qualifications

1. Excellent analytical and problem solving skills required.
2. Working experience with Cisco switches, wireless LAN controller, two-factor authentication and MSSQL Server.
3. Must have the ability to work both independently and collaboratively with staff, customers and external vendors.

Additional Information

All your information will be kept confidential according to EEO guidelines.