Field Desktop Support Technician- Bilingual in English and Korean

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Job Summary
Location
Orange ,CA 92613
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
15 Mar 2025
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Job Description

Job Description:

Field: Desktop Support Tech - Bilingual in English and Korean
Role: Full Time
Location: Orange County, CA Onsite/In-person


Responsibilities:

  • Desktop support experience - troubleshooting, configuration, software installation
  • Experience with ticketing system
  • Review onboarding requests, review tickets and document issues
  • Adept at M365, Windows, Active Directory, ticketing systems
  • Provide troubleshooting and support to end users on a variety of issues - incidents and problems
  • Provide technical assistance to the customer (Examples):
    • Password reset
    • Account information
    • Case number information
    • Adobe Reader issues
    • Browser issues
    • Technical computer issues
    • Internet connectivity
  • Set up equipment for employee use
  • Image computers using a variety of methods
  • Install and perform minor repairs to computers and peripheral equipment within the office premises
  • Strong networking skills - IDF/MDF, switches, routers, access points

Experience:

  • 2-5 years of experience in software, hardware, and network
  • Provide technical assistance for user questions/issues on Windows 7, 8, and 10 along with Microsoft Office 2010 through Office 365, M365
  • Experience with Windows, M365, PC, and Printer configuration
  • Strong customer service skills, detail-oriented, and deadline-driven
  • Strong communication skills and client interfacing skills
  • Enthusiastic and willing to take initiative
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