Job Description - CCaaS Lead- Senior Software Engineer (077966)

Overview

CCaaS Lead- Senior Software Engineer - 077966

Key Qualifications

• Experience with CCaaS platform/CCAI technologies - Dialogflow, Insights, Agent Desktop, and Agent Assist is beneficial.
• Good working experience in CCaaS platform integration with Virtual Agent, CCAI technologies, and Dialogflow CX function within Contact Centers.
• Experience in CCAI Transformation projects.
• Experience with Google Vertex AI - Gen AI features.

Key Responsibilities

• Lead the implementation of a Contact Center as a Service (CCaaS) solution, leveraging Google's CCaaS platform.
• Configure the CCaaS platform to meet the organization's specific needs.
• Integrate the CCaaS solution with other systems, such as CRM and telephony systems.
• Monitor CCaaS performance and make adjustments as needed.

Required Skills

• Experience in laying out architecture plans and roadmaps.
• Experience and working knowledge of integration with downstream and connected systems.
• Cross-functional abilities required, as is the capacity to work across diverse teams and projects.
• Comfortable communicating directly with customers to understand their needs.
• Clear verbal and written communication skills, including the ability to write documentation.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Healthcare including dental, vision, mental health, and well-being programs.
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan.
• Paid time off and paid holidays.
• Paid parental leave.
• Family building benefits like adoption assistance, surrogacy, and cryopreservation.
• Social well-being benefits like subsidized back-up child/elder care and tutoring.
• Mentoring, coaching, and learning programs.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world while creating a tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Diversity and Inclusion

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

Accommodations

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process, and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.