Overview

The global leader in automotive diagnostic equipment, Snap-on Diagnostics has an immediate opening for a Technical Support representative. The successful candidate will provide support to Snap-on automotive diagnostic Customers and Franchisees via inbound and outbound phone calls, e-mail, and other correspondence. This support includes, but is not limited to troubleshooting and general product use/operation. Full training will be provided in order that you will understand the issues customers may encounter with the Diagnostic Product Line.

Responsibilities

• Handle a high volume of inquiries in a quality manner with little assistance
• Collect and enter call data for each call in the customer management database
• Responsible for making sure that telephone messages, callbacks, and voicemail messages are handled within expected timeframes
• Perform duties according to standard operating procedures and department policies
• Participate in meetings as required
• Attend 3rd party and internal training as required

Qualifications

Desirable Skills and Experience:

• High School diploma, military training, trade school or equivalent
• Customer Service experience
• Automotive troubleshooting and hands-on repair experience or education
• Strong PC skills. Proficient in Microsoft Office suite
• Bilingual in Spanish or French

Key Competencies:

• Team player
• Strong customer service skills
• Strong written and verbal communication skills

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran

We strongly encourage people of color, the LGBTQ+ community, veterans and active-duty military, parents, individuals with disabilities, and individuals from all cultural backgrounds to apply. Snap-on is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Snap-on strictly prohibits and does not tolerate discrimination against applicants, associates, or any other covered persons for any reason including race, ethnicity, religion, color, national origin, sex, age, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local laws.