• 3 years+ working experience supporting POS hardware/software
• 2 years+ working experience consulting with cross-functional teams (communication is a must)
• Strong experience in hospitality or retail Point of Sale.
• Ability to understand and troubleshoot Point of Sale functionality related to both hardware and software.
• Understand industry standard configuration methods, XML, INI, Windows Registry, etc.
• Reviewing debug logs, datasets and working with vendors to isolate root cause and address a fix as needed.
• Strong experience with technical problem resolution.
• Must have great problem-solving skills, ability to quickly adapt.
• Ability to quickly acknowledge and take ownership of an issue.
• Self-starter, ability to perceive and carry out next steps without direction.
• Experience with large scale implementation of applications, infrastructure or databases related to restaurant operations and associated technologies.
• Exceptional organization, communication skills, and attention to detail.
• This role may occasionally be responsible for assisting in configuring, deploying, supporting, and improving our Point-of-Sale solution and hardware.
• The role may occasionally collaborate and partner with peers to ensure stability across the estate and provide quick resolution times for escalations during pilot phase of integrations.
• Work as a liaison between technical and non-technical teams.
• Plans effectively yet can adapt to priority changes.
• Collaborate with team and vendors to test, identify, and manage issues.
• Respond promptly to others to ensure open and timely communication.
• Communicate all issues, status updates, action items, and risks to the management team.
• Support technical efforts with vendors and product teams to complete and enhance integrations.
• Assist with technical team documentation, ensuring processes and work arounds are updated and new solutions properly documented, and the knowledge base updated.
• Strong knowledge of application/integration testing, performance monitoring and testing strategies in order to effectively communicate with QA teams.

Department: Preferred Vendors
This is a contract position