Customer Experience
Minneapolis, Minnesota
Terms: Full-Time. This is an hourly, non-exempt position. Hours of operation are Monday
through Friday 8:00 am - 8:30 pm.
About Us: Premier Disability Services, LLC is a full-service Social Security Disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits.
About the Role:
The application specialist assists claimants with completing the Security Disability application by asking a series of personal questions to obtain necessary information about their disability and qualifications for disability benefits. Calls typically last 30-45 minutes, and the application specialist must demonstrate patience and empathy. The application specialist must ensure that the application is completed fully and accurately.
Responsibilities:
- Completes the online application for the claimant.
- Asks a series of personal medical questions.
- Uses several systems to complete the process: website, internal, and order management systems.
- Demonstrate empathy, compassion, and patience.
- Maintain confidentiality of sensitive information.
- Meet productivity and quality goals.
- Use of call management software to answer calls, adhere to specified schedule, and breaks.
Qualifications:
- Previous experience in a call center environment.
- Customer service-oriented with demonstrated ability to show empathy.
- Excellent written and verbal communication skills.
- Must be patient and inclined to help others.
- Must be detail-oriented.
- Ability to achieve high productivity and quality standards.
- Proficient working knowledge of Windows OS, Internet, and associated software.
- BILINGUAL - English/Spanish a plus.
Compensation: Application Specialists will have a range of $14.50 - $18.00/hour, with an ability to earn a performance-based bonus up to $750/Month.
Internet Brands and its wholly owned affiliates are an equal opportunity employer.
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