Job Title: Anatomic Path Resolution Representative

Location: Clifton, NJ

Duration: 6-month Contract

Work Type: Onsite

Pay Range: $22-$25/Hr

Job Description:

• The position is primarily responsible for resolving issues in regard to testing and reporting of Histology and Cytology specimens.

Job Responsibilities:

• Communicate with and educate clients in order to expedite patient results.
• Resolve problematic Histology and Cytology cases.
• Pull and monitor worklists and pending lists.
• Locate missing patient samples.
• Enter TIQ problems into the LIS.
• Provide priority handling of patient samples with limited stability and problems impacting their processing.
• Research, investigate and resolve incoming client faxes/phone calls.
• Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results.
• Resolve and process Name Mismatches and provide proper notification to clients along with follow-up documentation for reporting purposes.
• Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNPs, reflex tests and custom panels. This will require the ability to research test-ordering information.
• Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution.
• Other duties as assigned.

Qualifications:

Required Work Experience:

• 3 years experience in an Anatomic Path Support environment with a heavy emphasis on medical terminology and assistance with scheduling/problem resolution. Other similar work in a medical capacity will be accepted/considered.
• Strong time management & organization skills are a must.

Physical and Mental Requirements:

• The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally.
• Ability to stand and work at the bench for long periods of time.
• Frequent walking and/or standing.
• May be required to use a wide variety of manual tools and laboratory instruments and apparatuses all of which demand significant manual dexterity.

Knowledge:

• Functional knowledge of medical terminology.

Skills:

• PC skills, including working knowledge of MS Office.
• Strong Data Entry skills.
• Excellent clerical, organizational, phone, and communication skills.
• Strong problem-solving skills.

Education:

• High School Diploma or Equivalent (Required).

Additional Job Details:

• Shift/Time Zone: 9a-530pm Eastern.

Benefits:

• Medical, Vision, and Dental Insurance Plans.
• 401k Retirement Fund.

About The Company:

• Leading provider of diagnostic information services empowering healthier lives. Leveraging the world's largest clinical lab database, we offer insights to identify and treat diseases, promote healthy behaviors, and improve healthcare management. Serving millions of patients and healthcare providers worldwide, we're committed to a healthier world, inclusive care, and building value for all stakeholders.

Keywords: Anatomic Pathology, Histology, Cytology, Specimen Resolution, Client Communication, Medical Terminology, Problem Resolution, Patient Results, Worklist Management, Missing Samples, LIS Entry, Priority Handling, Client Faxes, Client Calls, Name Mismatches, Compliance Policies, Test Ordering, SOPs, Medical Support, Scheduling, Problem Resolution.