Overview/ Job Responsibilities

Sev1Tech is seeking a Senior Knowledge Management Specialist to provide knowledge management and process improvement expertise. The successful candidate will be responsible for coordinating the knowledge management program, including developing and implementing knowledge management processes and procedures, and providing guidance and training to personnel.

Responsibilities include but are not limited to:

• Spearheading an assessment of existing customer Knowledge Management practices and the as is environment
• Knowledge Organization and Classification: Define and implement knowledge taxonomy/ontology and meta-datatagging systems to organize and categorize knowledge assets
• Ensure consistency and accuracy in knowledge classification
• Analyze knowledge management solutions and aid in the selection of the best software solution
• Implement efficient search and retrieval mechanisms to access knowledge
• Lead discovery of current knowledge artifacts, systems, and architecture
• Develop and implement knowledge-sharing platforms, communities of practice, and training programs
• Knowledge Strategy Development: Develop a comprehensive knowledge management strategy aligned with the organization's goals and objectives
• Knowledge Capture and Creation: Work with subject matter experts to identify, capture, and document tacit and explicit knowledge
• Facilitate knowledge creation through workshops, interviews, and collaboration platforms
• Knowledge Storage and Retrieval: Establish and maintain a centralized repository for knowledge assets, including documents, databases, and multimedia content
• Knowledge Dissemination and Sharing: Promote a culture of knowledge sharing and collaboration within the organization
• Knowledge Performance Metrics: Define Key Performance Indicators (KPIs) and generates reports to measure the effectiveness of knowledge management initiatives

Minimum Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or related degree
• At least eight (8) years relevant experience in business process design and content strategy
• Understanding of the wide variety of content that must be accessible and managed on large government IT programs
• Experience establishing new knowledge management policies
• Experience creating and managing knowledge management processes
• Knowledge of common KM platforms
• Successful track record of providing direction and guidance to technical staff responsible for building and or configuring a KM Repository using platforms such as SharePoint and ServiceNow
• Clearance Requirement: Public Trust clearance or higher; Public Trust clearance with Dept of Homeland Security (DHS) or Customs & Border Protection preferred

Desired Qualifications

• Previous DHS experience
• PMO experience
• ITIL certification
• ServiceNow Certification
• Secret or Top Secret Security Clearance