Join our team as our very first IT Support Engineer in Doha—a role that will be instrumental in launching our new office and powering the success of our global Scaliens. In this position, you’ll be the driving force behind our technology infrastructure, creating streamlined and scalable IT solutions that simplify complex challenges. You’ll work closely with leadership and cross-functional teams to build a robust digital backbone that not only supports our day-to-day operations but also fuels our growth. If you’re passionate about technology, eager to innovate, and thrive in a fast-paced environment where no two days are the same, we’d love to have you shape the future with us.

You will:

• Onboard and off board employees, which includes: leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access.
• Provide general IT support to all global Scale employees.
• Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more).
• Own IT asset management and ensure accurate and actionable records are kept of required equipment.
• Track, resolve, or dispatch all issues in our ticketing system (Jira Service Management).
• Create and update technology documentation for internal IT teams and for Scale employees.
• Must be willing to be in-office 100% of the time.

Ideally you'd have:

• 2+ years of corporate IT experience.
• Expert Level Administration of Google Workspace, Slack, Zoom, Okta, Azure AD/M365.
• Deep understanding of hardware and troubleshooting: hardware and software (Mac, Windows).
• Familiarity with MDM Services preferably Jamf and Intune.
• Familiarity with Zoom Rooms and the Zoom admin console.
• Experience working with remote teams and multiple offices globally, while using tools like Slack or Zoom to support them.
• Security and Compliance-focused mindset.

Nice to have:

• Experience with building out offices.
• Skilled in scripting languages (e.g., PowerShell, Python) to automate repetitive IT tasks and improve process efficiency.
• Experience managing and troubleshooting network infrastructure (routers, firewalls, VPNs) to ensure seamless connectivity across diverse office environments.
• Familiarity with ITSM frameworks.

About Us:

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI. Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.