The County's Office of Information Technology is seeking an IT Systems Support Manager (Programmer Analyst II) to assist in the management of applications deployed throughout our Public Safety and Enterprise Departments.

The IT Systems Support Manager is responsible for support of applications and servers deployed throughout our Public Safety and Enterprise Departments. The position will be highly collaborative, working with all county Public Safety departments, technical staff, and vendors. The position requires experience in application support, server support, and desktop support. Applicants must have excellent communication skills (both oral and written); sound judgment; and the ability to work effectively with internal and external stakeholders.

We are seeking someone who has the ability to understand applications from both the technical implementation and infrastructure side, as well as end-user functionality, and who has experience working with various application types (SaaS, IaaS, Server/Client, Thick Client, etc). Assist with ensuring all Public Safety server systems are fully patched and cyber security threats are mitigated wherever possible to include hardware, firmware, OS and SQL security updates, application updates and cyber threat recommendations.

Applicants must be detail-oriented, have an understanding of IT systems development lifecycle and continuous process improvement methodologies, and possess organizational and problem-solving skills. This applicant will work with staff to identify, troubleshoot, manage and drive troubleshooting issues through final resolution. This is a technical position and will require some application and environment configuration, troubleshooting, and deployment support.

Responsibilities:

• Provide support to IT Application Support Manager to include support of Public Safety applications and environments.
• Provide backup support to Public Safety Systems Analyst to include server support and environments.
• Maintain Public Safety server and application inventories to ensure that all pertinent information is up to date.
• Perform Public Safety server backup and restoration activities to ensure reliability of backups.
• Perform Public Safety server and desktop patching and cyber security threat mitigation.
• Provide end-user support, troubleshoot technical issues, and ensure quality control of related systems.
• Implement and maintain purchased or leased software program products; conduct on-the-job training; work closely with OIT customers.
• Develop system documentation such as training guides, architectural/interface diagrams, or other support documentation.
• Technical competency in managing the day-to-day operations of information systems and interfaces.
• Ability to establish and maintain effective working relationships with administrative officials, employees, and the public.
• Ability to communicate effectively, orally and in writing.
• Ability to lead others in the performance of their duties.

Minimum Qualifications:

Graduation from an accredited four-year college or university with a bachelor's degree, including or supplemented by courses in electronic computer programming, system analysis, and operating systems; and four (4) years of experience in the field of electronic computer programming.

NOTE: Graduation from an accredited four-year college or university with a bachelor's degree, including or supplemented by courses in electronic computer programming, system analysis, and operating systems may be substituted on a year-for-year basis for a total of eight (8) or more years of experience in electronic computer programming and/or system support, application development, or related field.

NOTE: This position requires a full background check.

Preferred Qualifications:

1. 24/7 On-call availability required.
2. Off Hours support experience.
3. Strong project management skills.
4. Excellent communication and interpersonal skills.
5. Ability to work independently and as part of a team.
6. Microsoft Active Directory experience.
7. AWS Cloud experience.
8. Manage Engine unified endpoint experience.
9. Cisco Secure Endpoint experience.
10. Google Workspace experience.
11. OneIdentity unified identity experience.
12. SQL experience writing queries, subqueries, joins.
13. Powershell scripting experience.