Job Title: Pool Monitor

Location: Danbury, CT

Come work at Associa! We are an industry leader in community association management and we are looking for a talented Pool Monitor to join our team. If you're serious about your next move, Associa is an excellent place to grow your career.

The Pool Monitor performs guest safety and recreational work supervising swimming and enforcing regulations for the residents. An essential responsibility of this role includes ensuring cleanliness, setting up, and the safety of all areas and facilities, and attending to all guests' needs within the pool area as per the safety guidelines.

Schedule: Fridays, Saturdays, and Sundays from 11am to 8:00pm. Hours per week will vary.

Responsibilities:

• Observe and patrol the pool and enforce safety regulations.
• Provide excellent service consistent with the HOA's standards operating procedures and brand attributes.
• Greet all guests upon arrival, distribute towels, offer assistance with seating, and deliver consistent guest service, exceeding guest expectations.
• Maintain knowledge of pool facility details such as the length and depth of all pools.
• Take ownership of all resident requests and complaints, and communicate these to the Community Manager.
• Identify and report defects throughout the pool and spa area, notifying supervisors and concerned departments of hazards, injuries, or equipment issues.
• Ensure swimming pools and the health club area are clean at all times and report any maintenance issues to the Manager.
• Ensure the pool deck is swept and watered down, and that all furniture is in the correct place when setting up in the morning.
• Maintain cleanliness of the pool deck and facilities, including straightening and stacking chairs, collecting soiled towels and trash, and cleaning signs.

Requirements:

• Strong customer service skills.
• Effective communication skills.
• Availability to work varied shifts during weekdays, weekends, and holidays.
• High school diploma or equivalent.
• Basic computer knowledge.
• Previous experience as a Pool Guest Attendant or Lifeguard.