Talent Acquisition Specialist (Recruiter) at Actus Consulting Group
Japanese IT company seeks a Japanese bilingual Network Security Engineer
Job Description
1. Title of Job: Japanese bilingual Network Security Engineer, Professional Services
2. Description of Responsibilities:
- Analyzes potential client's needs, market trends, and demands to create tailored services and solutions utilizing available internet-related products, services, and technologies.
- Provide technical consultation, recommendations, and guidance to customers based on market insights, technical expertise, and business requirements.
- Manage both pre-sales and post-sales technical projects, ensuring timely delivery and completion by coordinating with vendors, sub-contractors, and internal teams.
- Provide installation, configuration, and ongoing technical support for IT systems, including servers, network, and telephony hardware/software, both remotely and on-site assistance (with required business trips), as well as the implementation, upgrading, and maintenance of these services and solutions.
- Troubleshoot and resolve complex technical issues across IT systems, servers, networks, and telephony hardware/software, offering 24/7 on-call support (not full shift duty) for critical incidents.
- Maintain and troubleshoot network, server, and IT systems, ensuring they are operational and performing optimally.
- Manage existing customer accounts, addressing all technical issues promptly and ensuring customer satisfaction.
- Lead and mentor junior engineers and team members throughout project implementation, troubleshooting, and day-to-day operations.
- Maintain detailed records of installations, configurations, troubleshooting solutions, and project progress. Report status, progress, and troubleshooting tasks to project leaders and management on regular basis.
- Conduct product research and market trend analysis. Prepare proposals, quotations, and project documentation as required.
- Scopes customer engagements and fosters deep relationships with each strategic enterprise account to ensure their success in building secure IT infrastructures.
Technical Qualifications:
- Maintain the following latest standards of technologies to provide appropriate IT-solutions to meet the customer's requirement.
- Microsoft, Citrix, VMware and other major software vendor's product.
- Cisco, Fortinet, Palo Alto and other major network vendor's devices.
- Unix/Linux, Windows server operation and maintenance.
- Security software and solutions for servers and PCs.
- Local and Wide Area Network technologies.
- Virtualization and storage technologies.
- Bilingual in Japanese (business or higher level) and English (business or higher level)
3. Reporting: This position reports to Manager, department of Professional Services. Others will be designated by COO, and/or President & CEO if necessary.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering, Consulting, and Information Technology
Industries
IT Services and IT Consulting
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