Executive Office Support Desktop Technical Manager

Apply locations: ATLANTA, GA, USA

Time type: Full time

Posted on: Posted Yesterday

Job requisition id: R020241146

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants, and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Position summary:

The Executive Office Support Desktop Technical Manager is a working manager's position focused primarily on diagnosing, troubleshooting, and repairing various hardware and software systems for executives and their direct reports. This individual must have a high level of discretion, professionalism, and dedication to customer service. This person will deal directly with the end user, provide technical support, guidance, and will be called on to make independent decisions as to how to best resolve issues. This individual must be able to lead a small team of technical resources and identify opportunities and partner with various Team Leads to drive improvements and/or customize solutions to meet unique requirements for each Executive. In addition to customer service skills and technical knowledge, this role also requires the candidate to possess outstanding soft skills.

Responsibilities:

• Lead a small team of Executive Office (EO) support members, including evaluating their technical skills, soft skills, and compliance with job requirements.
• Provide support to executive customers, answering questions and resolving technical issues.
• Onsite IT & audiovisual support primarily focused on the executive team.
• Office 365 administration & support skills.
• Mac OS, iPad, & iPhone support skills.
• Windows & Android support skills.
• Provide preventative hardware maintenance, replacement, and repair of desktops and laptops.
• Explain new technology and complex changes in simple, easy-to-understand terms.
• Work in a high-pressure environment including longer hours when necessary.
• Conference & event support, including installation, configuration, monitoring, and support of video conferencing systems and IT/AV environments.
• Provide presentation support, including importing and manipulating PowerPoint slides and supporting the capture, editing, and publishing of presentations from events.
• Create clear and concise how-to documentation for supported equipment and resources.
• Support local IT infrastructure (Wi-Fi, printers, etc.).
• Continuous review and improvement of technologies & standards.
• Basic project management skills (Events, Conferences, Infrastructure Improvements, etc.).
• Work on IT service desk requests.

Required Experience:

• 1-2 years supervisory experience.
• Strong verbal and written communication skills with C-level executives.
• Output and efficiency-driven mindset.
• Excellent troubleshooting skills & ability to follow a structured methodology to solve problems.
• Excellent teamwork and organizational skills, flexibility, and the ability to handle multiple tasks.
• 3+ years proven knowledge of using Microsoft’s 365 product suite.
• 3+ years of experience providing end-user support for Apple products (Mac OS, iOS, iPadOS).
• 3+ years of experience supporting Windows & Android devices.
• Experience troubleshooting audiovisual issues.
• Understanding of basic networking concepts.
• Ability to maintain a high degree of professionalism in high-pressure situations.
• Must maintain a professional appearance on a regular basis.
• Ability to be on-call and work late hours & weekends occasionally as needed.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.