Software Engineer - IVR Solutions PA2025Q1JB034
Software Engineer - IVR Solutions PA2025Q1JB034
Apply locations: Kansas City, MO, Braintree MA - 30 Braintree Hill Park
Time Type: Full time
Posted on: Posted 2 Days Ago
Job Requisition ID: R28843
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Software Engineer Location: Braintree, MA or Kansas City, MO | Hybrid
Get To Know Us:
SS&C is leading the way. We continue to look for today's and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
- Your Future: 401k Matching Program, Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
- Develop, design, and implement Cloud IVR / IVA applications using programming languages such as Java, SQL, Spring Boot (Middle Tier) and other relevant technologies.
- Analyze, design, program, and modify software enhancements and/or new products used in local, networked, cloud-based or Internet-related computer programs.
- Collaborate with stakeholders to gather requirements and translate them into technical specifications for IVR/IVA solutions.
- Create and maintain call flow diagrams, voice user interface (VUI), and conversational design for optimal user experience.
- Integrate automated systems with back-ends including APIs, Web Services, JSON.
- Test and troubleshoot IVR/IVA applications to identify and resolve technical issues or bugs.
- Optimize IVR/IVA performance by analyzing system data, monitoring call traffic, natural language tuning, utilizing diagnostic tools and implementing improvements.
- Provide an escalation point for client issues related to software development and support; align with enterprise architectural strategies.
- Close existing software defects and ensure maintenance of architectural diagrams.
What You Will Bring:
- Bachelor’s degree and 5 years of work-related experience.
- Must have experience with Cloud and Natural Language/IVA – experience with CXOne/Smart Assist a huge plus.
- Hands-on experience in Java, SQL, Spring Boot (Middle Tier) and other relevant technologies.
- A passion for continuous learning as well as the ability to learn quickly and apply new skills.
- Flexibility/Ability to be proactive, possess good problem-solving skills and the capability to find solutions and the ability to successfully meet deadlines.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @
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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
About Us
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
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