Duties:

• Responsible for issue resolution and arranging for past due amounts and proactively calling account base, processing billing adjustments, dispute management, and reconciliation of payments and contracts as needed.
• Works closely with Dealer’s Accounting department up to Dealer Principle and internal departments including Contracting, Billing, Sales, Implementation, Support, Controllers and VP to ensure clients are billed correctly and payments are received on valid billing.
• Resolves escalated client issues/disputes using problem-solving skills.
• Researches issues which include contacting internal company business groups to determine resolution.
• Provides account reconciliations to include contract versus invoice and payment application.
• Acts as an escalation point on inquiries from internal company and external clients.
• Attends critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts.
• Meets monthly Department A/R Goals and Service Level Agreements (SLA).
• Creates Manual Invoice Presentments per client specifications.
• Learns about the different businesses/products and contracts for issue resolution.
• Reviews and validates disputes, processes credit memos, billing adjustments, and corrects billing errors as needed.
• Collects on short pays/deductions in error and follows up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed.
• Proactively contacts clients to review the first invoice after an Upgrade/Renewal/OC.
• Responsible for handling all correspondence from internal and external clients timely.
• Updates management on potential issues. Makes recommendations on resolution and ways to prevent future issues after root cause evaluation.
• Organizes priorities to meet deadlines and client expectations.
• Performs other related duties as assigned.

Skills:

• Excellent written and verbal communication skills.
• Proficient working knowledge in Microsoft Office - Excel a must.
• Ability to work independently and adapt to a fast-changing environment.
• Strong customer service skills.
• Strong attention to detail.
• Self-motivator while actively participating in a team environment.

Education:

• High School Diploma or equivalent.