TMC Transportation

is the nation's largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you're seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our

Destination of Excellence.

TMC Offers: Competitive Salary Comprehensive Benefit Package 401(k) Plan Employee Ownership - ESOP! TMC Transportation

has an immediate

full-time

opening for a

Load Planner

working out of our office in

Des Moines, Iowa.

PRIMARY FUNCTION:

The primary function of a Customer Service Rep is to manage ongoing relationships with customers within a designated area by accepting freight, resolving issues, and maintaining customer requirements.

DUTIES AND RESPONSIBILITIES: Develop and maintain relationships with customers Obtain and upkeep driver and company productivity goals are being met Review a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucks Ability to maintain assigned territory of customers Maintain and log pre-booked freight that cannot be immediately assigned Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area Research and resolve customer inquiries and problem Effectively communicate with customers, sales, fleet managers, and other internal personnel Participate in total quality management and process improvement teams Utilize web-based technology to gather and track operation data Enter customer data and shipping instructions into a computer database MINIMUM QUALIFICATIONS/EXPERIENCE: Four-year degree, preferably in Transportation and Logistics and/or relevant experience Fluent in keyboard proficiency and 10-key Ability to plan, organize, be attentive to detail and possess a strong problem-solving skill Strong customer solicitation skills Excellent interpersonal skills Ability to function in a fast-paced work environment and tolerate stress Ability to write routine reports and correspondence PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Must be able to sit and use a telephone and computer simultaneously for extended periods of time Must be able to speak and hear clearly in a high volume telephone environment