Job Summary:
Manages and oversees the design and development of systems software and/or software applications.

Job Responsibilities:

1. Manages the activities of a large, strategically important sector of software engineers responsible for providing desired functionality to assigned content, products or services. This role is passionate about the product and the problem being solved. Regularly gives product direction and feedback to the Product Manager, possibly through 'vigorous' conversations. This role is accountable for the architecture, performance, quality, etc.
2. Architecture is often going to be handed to the engineering manager as pre-work done by a portfolio architect, a CIO, or somebody else that proposed the project. But the engineering manager must have the final say on dependencies, technology libraries, and architecture. They should not feel constrained by what is handed to them. They need to use an architecture that meets the product goals.
3. Manages the development, testing, and implementation of software that meets established specifications. Builds software engineering action plans from strategic goals.
4. Manages agile teams in a continuous integration environment; builds multiple products on a shared, microservice-based platform; and reliably delivers high-quality content on schedule.
5. Interacts with executive management regarding development issues and opportunities.
6. Manages the vendor relationship including determining in-scope and out-of-scope work, working through any interpretation of contract terms, and monitoring/reviewing SLA adherence. Performs deep dive research on missed SLAs. Partners with the vendor to drive continuous improvement resulting in improved service and/or lower cost.
7. Ensures delivery against agreed-upon SLAs and overall service delivery of operational activities. Reviews and approves any request prioritizations.
8. Understands short and long-term goals and objectives and recommends technical solutions and services.
9. Responsible for executing on functional and business goals for the group. Anticipates process-centric, people-centric, and operations-centric ideas, issues, and opportunities to move the business forward.
10. May develop a budget for the functional area. Manages the budget to plan and is responsible for meeting/delivering against budgetary goals and objectives.
11. Makes recommendations regarding the operating plans, then based on prevailing conditions may realign the daily operations of the team.
12. Influences individuals within and outside the IT department. Prepares and presents reports to all levels of leadership and staff.
13. Stays abreast of industry-leading best practices and brings them to the attention of the leadership team for innovative application. Develops and leverages partnerships (and relationships) with internal and external stakeholders to meet business needs.
14. Oversees and manages managers and individual contributors. Allocates available resources to meet operating objectives. Ensures the ongoing training and development of direct reports. Develops and mentors staff through onboarding, open communication, training and development opportunities, and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required