Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry-leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.

Job Summary:
As a Senior Salesforce Service Cloud Product Owner, you will work with one business group to understand demand, strategy, and collaborate to develop a short-term/long-term road map. You will lead the team through a Salesforce standardization initiative, along with optimizing value and translating to business outcomes.

What You Will Do:

• Work closely with key stakeholders and internal partners throughout the organization to gather requirements.
• Act as the voice of the team, communicating status to stakeholders and internal partners.
• Act as the key product feature decision-maker and maximize the value of the product.
• Develop the vision of what is to be built and convey that vision to the team.
• Assist with further defining epics, themes, and features into user stories that are small enough, or granular enough, to be achieved in a single sprint.
• Create, maintain, and prioritize the Product Backlog according to business value for the life of the project while communicating product backlog priorities.
• Report and analyze product work.
• Establish and maintain metrics to measure the performance of work and business outcomes.
• Handoff development-ready stories to the development team.
• Provide input on release dates and content.
• Participate in Daily Scrum as needed.
• Participate in Sprint Planning meetings, Reveals, and Retrospectives - inspecting the product progress at the end of every sprint to accept or reject the work that has been done by the development team.
• Create and sustain relationships with other organizations (IT, industry teams, etc.).

The position also serves to define scope and benefits, create user stories, develop a roadmap, prioritize development/scrum epics, track budget performance, validate IT-related design and development work, partner with the business to ensure end-user acceptance testing, and ultimately will monitor an initiative post-launch to ensure benefit realization.

What You Will Have:
Decision Making and Critical Thinking:

• Evaluate past decisions for insights to improve the decision-making process.
• Use effective decision-making approaches such as consultative, command, or consensus.

Effective Communications:

• Demonstrate both empathy and assertiveness when communicating a need or defending a position.
• Communicate well downward, upward, and outward.

Software Change Request Management:

• Define responses for non-standard or unsupported change requests.
• Contribute to the design and development of request process flow and templates.

Software Problem Management:

• Document resolution progress and provide feedback to customers.
• Describe actions, tools, and procedures for problem reporting, solving, and resolution.

Software Product Business Knowledge:

• Collect, document, and maintain product functional requirements; make recommendations.
• Have knowledge of all advanced business features and functions of the product.

Considerations For Top Candidates:

• Bachelor’s degree preferably in computer science, information systems, marketing, engineering, or related field.
• Product Owner certification (CSPO from Scrum Alliance).
• 5+ years experience as a Product Owner or Product Manager.
• 4+ years experience leading Salesforce delivery projects.
• 3+ years of experience with the Agile methodology.
• Salesforce certifications.
• Domain expert in business applications.
• Experience managing projects using Agile software tools such as Mingle, DevOps/VSTS, JIRA, Team Services, Rally.
• Experience working with onshore/offshore team model.

Additional Info:

This position has the option to be based out of one of the following locations that include Chicago, IL; Peoria, IL; Dallas, TX or Westminster, CO with a flexible hybrid work environment.

Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.

Summary Pay Range:

$110,520.00 - $179,640.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at

Posting Dates:

March 12, 2025 - March 23, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans, and individuals with disabilities - are encouraged to apply.

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