Jamison Professional Services, Inc. ("Jamison") is currently seeking qualified and motivated candidates for the position of Medical Support Assistant.

Successful candidates will typically possess an equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.

DESCRIPTION OF SERVICES :

The Medical Support Assistant position is responsible for coordinating and scheduling patient appointments for outpatient clinics within the Veterans Health Administration (VA) system, primarily by managing phone calls, updating patient information, and utilizing electronic health records to ensure timely and accurate access to healthcare services for veterans while adhering to clinic policies and guidelines. The Medical Support Assistant will work an 8-hour shift within the defined business hours.

MINIMUM QUALIFICATIONS :

High school diploma or GED required; minimum 6 months of experience in customer service or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. No specific license/certification required.

• A resident of the United States.
• Working knowledge of basic medical terminology.
• Type at least 50 WPM.
• Have no health or physical disability restrictions that interfere with the performance of assigned duties.
• Oral and written proficiency in English.
• Proficient in Microsoft Word, Excel, Outlook, and Microsoft Office Suite.

PREFERRED QUALIFICATIONS :

• Knowledge in the use of VA software such as CPRS, VISTA, CTM, VetLink, HSRM, and PPMS.
• Knowledge of the National Standardized Onboarding Scheduling system.
• Proficiency in using electronic health records systems.
• Knowledge of VA policies and procedures related to patient scheduling.
• Proven experience working in a medical office.

JOB DUTIES AND RESPONSIBILITIES :

Tasks include, but are not limited to, the following:

• Contractor's personnel are the designated MSA scheduler/receptionist responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230, Outpatient Scheduling and Process and Procedures.
• Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor.
• Coordinates and authorizes Veteran care with community providers that the VA does not supply or cannot supply timely.
• Communicates with internal medical providers on rules and regulations for VA Community Care and advises on appropriate processes.
• Notifies supervisor when automated systems are not performing as needed.
• Validates and updates patient demographic information.
• Ensures that all necessary health/administrative information is processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA).
• Properly processes community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems as needed.
• Screens/receives phone calls in a courteous and timely manner.
• Responds to telephone inquiries regarding delivery of services.
• Daily computer use of Microsoft office products to include Excel, Word, Outlook & Microsoft Teams.
• Performs appointment scheduling, tracking, and pre and post-appointment contacts as required.
• Provides quality customer service for all patients, families, VA Staff, contractors, physicians, fellows, and residents.

HOURS OF OPERATION :

Clinic Hours : Regular business hours: Monday - Friday 7:00 am - 6:00 pm, excluding federal holidays; contractor personnel will work an 8-hour shift within the defined business hours. Schedules will be coordinated.

PRIMARY PLACE(S) OF PERFORMANCE :

Services may be provided in any of the following cities within Colorado:

Aurora, CO 80045
Aurora, CO 80018
Aurora, CO 80012
Castle Rock, CO 80109
Glendale, CO 80246
Lamar, CO 81052
Pueblo, CO 81008

TRAVEL : Remote - some contractor personnel may work 100% of the time in a non-VA-owned space that may be within or outside the commuting area of the agency.

Clearance Level Required: Must be able to pass a Federal Background check.

SUPPLEMENTAL INFORMATION :

Evaluation will consist of: Education, Experience, Background Check, Physical/Drug Screening.

Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/record and telehealth operational support solutions to U.S. Government, State, and commercial clients.

Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism.

Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination.

Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.

All applications must be submitted through our application system at: More