The Program Manager – B2B Digital Solutions is responsible for driving the strategy, evolution, and implementation of the next-generation of our B2B Product ecosystem, in support of our continued leadership position and competitive edge in the industry. The position requires a combination of creative digital solutions, passion for online user experience, project management skills, and a high level of familiarity with digital technologies.

The successful candidate will be part of a dynamic team, working across Sales, RM, IT, Digital, and our airline partners to drive new value for our corporate and agency customers. The successful candidate must be a strong leader with a demonstrated aptitude toward product innovation, technical skillsets, project management, and problem-solving.

Key Responsibilities

1. Oversees the ideation and development of new customer-facing digital products.
2. Serve as the primary point of contact for organizing meetings, documenting outcomes, and tracking follow-ups.
3. Provide regular updates to team leads and stakeholders on project progress, risks, and outcomes.
4. Understand and prioritize both business process and customer life cycles, to optimize how these interactions can be implemented online.
5. Build strong customer relationships that drive new ideas into our development pipeline.
6. Serve as a liaison between Sales and Commercial business stakeholders, and actively lead the design, build, and testing of technology products and reporting.
7. Maintain and distribute technical documents and project updates to relevant teams, ensuring alignment with Delta’s NDC initiatives.
8. Work closely with product owners, IT teams, and business stakeholders to route issues, escalate concerns, and ensure clear communication across teams.
9. Work closely with the IT team to ensure the project is on time and on budget.
10. Solve difficult routine and non-routine problems, applying critical thinking and creative solutioning.