Geographic Information System Specialist

Duration: 4 Months contract with an extension

Base pay range: $22.00/hr - $23.00/hr

Under general supervision, provides Esri ArcGIS end user/customer support on a continuing basis, either by phone, online, or site visit. Troubleshoots end-user problems. Coordinates with IT staff on issues, helps users to be more productive with ArcGIS.

Responsibilities:

1. Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications.
2. Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison.
3. Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed.
4. Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS.
5. Assists team with GIS upgrades, projects, and provides on-call support as needed.
6. Develops, updates, or maintains system/technical documentation as needed.
7. Develops GIS User Group, resources, and assists in training material creation.

Work Terms and Conditions:

8 Hour workdays on a fixed schedule (i.e. not a flex-schedule), starting no earlier than 7:00AM Eastern Time, starting no later than 9:00AM Eastern Time, Monday - Friday, 40 hours per week.

Skills:

1. Bachelor’s degree in related field from accredited college or university.
2. Knowledge and experience with Esri ArcGIS Desktop (ArcMap/ArcGIS Pro).
3. Graduate GIS Certificate, URISA GISP, Esri ArcGIS Certification, or other related GIS (Highly desired).
4. Experience with ArcGIS Online or ArcGIS mobile applications (Highly desired).
5. Experience working with Esri geodatabases (e.g. mapping, editing, analysis), or any other GIS data development/management experience.
6. Passion to provide excellent customer service and build effective customer relationships.
7. Excellent communication, interpersonal, collaboration, and teamwork skills.

Seniority level: Associate

Employment type: Contract

Job function: Analyst, Information Technology, and Other

Industries: Staffing and Recruiting