Job title: Technical Support Representative

Location: Mission Hills, CA

Term: Contract

Travel Required: Transportation Mandatory (within a max of 40-50 mile range)

Shift: Monday-Friday, 8 hour shift between 7:00am-6:00pm PST. After hours & weekend shift schedule required when requested. Shift flexibility is a requirement.

Note: Vaccination Required

Job Description:

• Candidate is aware that this is a contract position and may extend as needed.
• Training will take place at South Harbor Blvd., Santa Ana, CA 92704 by 405 FWY for 4 plus weeks.
• As needed, training may also occur at El Segundo and/or Long Beach Airport Plaza.
• Once fully trained, the candidate will be assigned to the proper area for coverage.
• Flexible hours to work or drive as needed all over OC and LA.
• Able to lift 50 LB or more (printers or other equipment as needed).
• Drive to support and/or cover tech that may call out on short notice.
• Can transport equipment from one site to the next.
• Work hours 8 AM to 5 PM with a 1-hour lunch.
• As needed, work after hours (Cut Over is 5PM and start late like 12PM to when project ends) will get full 8 hours.
• As needed, come in next day before 6AM for Go-Live support.
• As needed, work on Saturday or Sunday and take 1 or 2 days off during the week to make 40 hours a week.

Job Summary:

• Candidate must be able to provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles & Orange County, CA. Project includes daily operational support and IT Tier 2 end user device support.

Top Requirements:

• Desktop & Field Support skills, customer service experience, technical troubleshooting, preferred ITIL certification.
• Customer service skills, end user Tier 2 device support experience, printers, technical troubleshooting ability.

Primary Responsibilities:

• Must have a valid driver’s license, car insurance, and a dependable vehicle.
• Provide in-person corporate office and clinic onsite support for end user IT desktop support services.
• Provide laptop and desktop support for Windows devices to include software installations and end user data migrations.
• Exhibit behavior and communication skills that demonstrate commitment to superior customer service.
• Coordinate with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations.
• Ensure proper ticket communication protocol including announcing arrival, work performed, status, and departure.

Required Skills:

• Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN, and WAN.
• Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements.
• Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues.

Additional Required Skills:

• End-user software and hardware support in a mid-to-large size enterprise including desktops, laptops, tablets, smartphones, printers, and cabling environments.
• 3 years of experience in desktop, laptop, and smartphone troubleshooting.
• Experience with Android and Apple iOS support.
• Must be able to lift up to 70 pounds.
• 2 years’ experience in troubleshooting laptop and desktop issues in an enterprise environment.
• 2 years’ experience with Microsoft Software Office Suite.
• Knowledge of Active Directory, Citrix, Microsoft SCCM.

Please send resumes to