We are seeking a skilled professional to provide comprehensive solutions to our clients by understanding their business needs, analyzing existing systems, and implementing effective processes. This role involves consulting with clients, troubleshooting system issues, and collaborating with internal teams to ensure seamless service delivery.

Key Responsibilities

• Consult with clients to assess and deliver tailored business solutions.
• Guide clients toward optimal solutions based on their specific needs.
• Analyze current systems, interface requirements, and business processes.
• Partner with clients to understand their business challenges and implement appropriate solutions.
• Recommend new tools, processes, and approaches to enhance client operations.
• Collaborate with sales and customer service teams to ensure client success.
• Maintain and expand knowledge of implementation processes, products, and best practices.
• Manage complex projects, including:
• Calculation updates, special reports, and tax amendments.
• Company setup and troubleshooting.
• PTO, overtime, and double-time adjustments.
• Benefit accrual recalculations and imports.
• Researching and assisting clients with tax changes.
• Perform other related duties as assigned.

Qualifications & Skills

Required:

• 2–3 years of experience in a client service or customer service environment OR strong time management and communication skills.
• Proficiency in Microsoft Office.

Preferred:

• Strong ability to multitask and prioritize in a fast-paced environment.
• Excellent client relationship management skills.
• Team-oriented mindset with a focus on collaboration.
• Ability to work effectively in a structured, performance-driven setting while maintaining high ethical standards.
• Problem-solving skills with the ability to escalate procedural issues appropriately.
• Learning agility and critical thinking abilities to apply concepts in new situations.
• Proficiency in modern web technologies and familiarity with various operating systems.
• Strong analytical and time management skills.
• Exceptional verbal and written communication skills.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Administrative, and Human Resources

Industries

Software Development and Human Resources Services